ParentPay Information
ParentPay is a very secure website used by a high proportion of schools.
Jack Hunt School implemented ParentPay in October 2015 in order for parents/carers to have better oversight of the monies they are paying to the school; to have the option of paying by debit or credit card and to be able to make payments at a time of their choosing. This helps the school by reducing the amount of cash on the premises.
Uniforms remain purchasable from Chromasports and Trophies.
ParentPay holds an electronic record of your payments to view at a later date. Once you have activated your account, you can make online payments straight away.
Please do not hesitate to contact the school at info@jhs.pkat.co.uk during term time, if you need assistance.
Frequently Asked Questions
How do I add an additional account to my existing ParentPay login?
If you already have a ParentPay account, either with our school, or another ParentPay school, you can simply login to that account and add your other children via the Add a child tab on your home page. You will need an activation username and password to do this.
How do I set up a ParentPay login?
You have a secure online account, activated using a unique activation username and password; you will be prompted to change these upon activation. Your permanent username will be the e-mail address you supply upon activation.
If you have two or more children at a ParentPay school, you only need to activate one account to create your ‘main account’ and then add your other children via the Add a child tab on your home page.
Please visit www.parentpay.com and activate your account via the Account login area on the home page of the site.
How do I obtain an activation username and password?
Parents/carers of secondary school should receive an email communication from the school in the opening weeks of the school year. You will find a ParentPay activation letter, which contains the activation username and password.
After Activation what are my ParentPay username and password?
Once activated, you do not need to keep the activation details. Your username will be the e-mail address you supplied as part of the activation process and your password will be the one you set up, also as part of the activation password.
What happens if I forget my ParentPay password?
The ParentPay website has a forgotten password button on the login page. Please click on that and follow the instructions.
I have correctly activated my ParentPay account but I cannot see the item I am looking for?
Underneath the list of times you can see is a “Pay for more items” button. If you click on this, then all items will be displayed.
I cannot see the Add a child tab?
With some internet settings, this is displayed as 'Add a' missing the word child. If you click on the 'Add a' tab it will work as required.
How can I pay for school lunches?
Locate the item called School Meal Payments – Jack hunt School, see the FAQ above for finding items, and pay between £5 and £200.
How do I know what my student has had for lunch?
In addition to making payments, parents/carers will be able to login and see what their student has purchased.
How do I obtain a refund?
If the school has confirmed a refund has been made to your account, you need to follow the process below:
| 1. | Log into ParentPay |
| 2. | Click on the Parent Account tab from the top of your homepage |
| 3. | Click in the withdraw button |
| 4. | Enter the amount you wish to be refunded. This can be any amount up to the amount you have been refunded |
| 5. | Click on the Make Withdrawal button |
| 6. | If the card you used to make payment has expired, then you will be given the option of a BACS or cheque refund and instructions will appear as to how you make that choice. |